Having worked for several years with companies in the same field, Clinton Goodrich established Digital Dimensions 2010. Based in Rushmere village, but covering the entire Suffolk County, Digital Dimensions specialises in aerial, satellite installations and servicing, Wi-Fi and networking around the house and CCTV systems.
While the majority of Clinton’s customers are homeowners, he does also do commercial installations and is happy to quote for any requirement, large or small.
While many companies rely on repeat business, this isn’t the case for Digital Dimensions, as Clinton explains:
“Repeat business is rare in our industry as once a new system is installed and we’re happy it’s working as it should be, and the client is happy, there is rarely a need to go back, unless the customer wants to upgrade of course. We do get repeat business from customers who move house or who purchase a second property and lots of new inquiries come through recommendation from satisfied customers.”
Clinton has been busier than ever through lockdown. With people spending more time at home, and many more working from home, the demand for reliable, Wi-Fi and networking systems grew almost overnight.
“We worked flat out for months on end to meet demand, often responding to urgent calls for help when systems failed. At a time when there was so much pressure on everyone and many were worried about losing their jobs, we were at least able to make sure they could rely on their Wi-Fi connection.”
With so much of his new business coming from word of mouth, Clinton is extremely proud of the company’s 5 Star rating on Trust Pilot.
“We know our reviews give us an edge but we’re also known for the speed of our response, often attending on the same day. We know how reliant people are on their TVs and PCs so even a few hours without access can have an enormous impact. For someone living alone, TV is often a lifeline of sorts so every customer is treated with the same degree of urgency.”
Clinton ensures that social distancing is maintained and always wears gloves and a mask when he visits a customer’s home.
The success of Digital Dimensions is clearly down to a great deal of hard work, but with the growing demand for CCTV and remote monitoring security systems, in addition to TV and networking installation, I don’t think Clinton will be taking it easy any time soon.
In an emergency, you can contact Clinton on 01473 716976 for same day service.
For more information visit: www.digital-dimensions.tv