Peter Flannery opened Right at Home Colchester and District in January 2016 having made the decision that homecare was a very rewarding way to build a family business and work within the local community, making a positive difference to people’s lives every day.
COVID-19 has meant having to undertake a full review of operating practices and procedures, affected everything from the daily provision of care services to recruiting and training new members of staff. Like so many others in the care sector, sourcing the extensive range and volume of Personal Protective Equipment (PPE) at a time of global shortage has been a challenge but thankfully one Peter has managed to overcome.
“Our first priority is to ensure that our clients are safe,” explains Peter. “All our caregivers are donning full PPE including medical grade fluid repellent facemasks and full-face shields. Office staff have also been working from home since the start of lockdown. This provides some logistical challenges, but we have overcome them with good organisation. We have a daily zoom meeting with the office team and we have had to conduct our care team meetings via zoom also.
Peter and his staff provide a complete range of services for clients, ensure they are supported in those things that they would normally do for themselves but can’t do at the moment due to restrictions around COVID19, such as carrying out errands and collecting medication for clients who cannot get out to the shops or to their local pharmacy.
The demand for homecare services is already high and Peter believes it will be the first choice for more families and individuals in the future as it’s easier to manage the risk of infection at home than in a care home environment.
Those who choose to receive care at home also retain their independence and remain part of their own communities. As Peter explains: “High quality homecare services such as Right at Home can support individuals and their families in achieving this goal and give them the comfort, peace of mind and confidence that they will always receive the best possible care and support tailored to their individual needs.”
Right at Home offers a variety of care services to seniors and adults with both physical and mild learning disabilities. Services are customised through a Personal Care Plan and are provided by highly-trained care givers who are the best in the business.
“Our clients receive the full time that they pay for as we travel in our own time. Our preferred visit time is a minimum of one hour which allows us the time to listen to our clients and get to know them well, to complete tasks properly and to observe any changes in their health or wellbeing and respond accordingly. In fact we don’t even offer so-called 15-minute care visits and we don’t believe it’s possible to deliver quality care in a 15-minute visit.”
Right at Home does have a professional dress code but staff don’t wear a uniform as some clients prefer a discreet service when accompanied out and about in the local community.
“Our valued and professional caregivers provide high quality, personalised care services, which allow our clients to live life independently in the comfort of your own homes. Our wide range of services, along with our commitment to making a difference every day, ensures peace of mind for our clients and their families.”
Peter, his wife Katy and their three children, Ben, Joe and Charlotte, have lived in the Colchester/Dedham Vale area since 1990. Peter began his management career in the brewing industry working with Grand Metropolitan, Courage and Bass before moving to the staffing industry in 1998, where he operated at board level for more than 14 years running market-leading staffing businesses in the education sector. Following his father being diagnosed with dementia, Peter realised that he could apply his background and experience to the local provision of high quality homecare services.
“High quality service has always been essential to me throughout my career and my passion for being the best at providing that service is what drives me every day,” Peter explains. “Nowhere is that more poignant than in homecare provision. I am determined that our team provides the best quality care at home in Colchester and the surrounding district.
“It’s the quality of our people that really make the difference and we put a lot of effort into selecting the highest quality care givers, investing in their continuous professional development, providing them with a great environment to work in and ensuring the we match their personality and skills closely to our clients’ needs.”
Peter is particularly passionate about the areas of stroke support and dementia and is a Dementia Champion and an active member of the Dementia Action Alliances in Colchester and Tendring areas. His mother suffered a serious stroke at the age of 28 and he has in-depth personal experience of dealing with the unique challenges of caring for and living with stroke survivors.
Peter says: “It is hugely rewarding to be able to come to work knowing that we make a real difference to people’s lives every day and it is a privilege to work with such a committed team of care givers and our fantastic clients and their families.”
Service provision is managed daily by Gina Emmins. Gina says: “I have worked in care since 2011, following in my Nan’s footsteps, a wonderful lady who I so greatly admired. While I have worked in various roles throughout the care industry with different experience in residential and domiciliary, I believe that I have now found my dream position as registered manager here at Right at Home, Colchester and District.
“Homecare is where my heart lies and my role as registered manager enables me to ensure that the people of Colchester and surrounding towns and villages are getting the highest quality care and support that they all so rightly deserve.”
Training and compliance manager Catherine Porter ensures that Right at Home provides the best trained, most caring staff in the sector, while care co-ordinator Chloe Brown ensures that all the rotas run smoothly and that everybody is where they are supposed to be and on time.
Peter’s son Ben is the company’s recruitment executive and responsible for advertising and all social media marketing. His wife Katy is a co-director and in Peter’s words, has the most challenging job description of everyone: “Everything that Peter doesn’t want to do”.