Residential Lettings Specialists: Saving Landlords Time And Money


Residential Lettings Specialists, located in Ipswich, is a bespoke lettings agency, established in late October that offers a range of services from tenant find, a fully managed service, a one off service that you may require or a bespoke specialists service which is a tailor-made package to suit your needs.

Residential Lettings Specialists is run by two life-long friends who have always toyed with the idea of starting a business together. Over the years they have often thrown ideas back and forth trying to come up with the best business venture, but nothing ever sufficed. It was only during lockdown, when both of them were made redundant, being single mums, they had to think on our feet.

Since Donna had been working in the industry for many years and found that there were no suitable jobs available, she decided to approach Michelle and ask the question: ‘’Do you want to go into business with me and open our own lettings agency’’. Of course, Michelle jumped at the opportunity. Finally, they had found their business venture and one which not only made sense but also in an industry that is in desperate need of change.

Michelle told us: “Starting a new business during the pandemic was always going to be a challenge and we have had to adapt. However, we have turned it into a positive and see it as a good time to start our own business as we have nothing to lose. Since we only started the business during the pandemic it’s all we have known and it has also made the future of the business exciting for us going through the most challenging time at the very beginning.”

Residential Lettings Specialists are offering virtual viewings on properties that are currently occupied. With properties that are vacant, it is an option to still go ahead and view the property in-person but they are limited to one household per viewing and applicants must wear a face covering. On viewings that can still take place, Michelle and Donna are taking all the relevant safety precautions as in line with the government’s latest guidance.

Residential Lettings Specialists will attend the property whilst wearing a face shield, provide hand sanitizer and prior to the viewing will open all doors within the property to protect and limited any unnecessary contact whilst maintaining two metres apart.

For now, Residential Lettings Specialists will only be run by Michelle and Donna, however as the business grows, they will of course be looking to employ a third person to assist with our property management portfolio. 

Residential Lettings Specialists is clearly getting plenty of great feedback, one landlord stating: “Donna and Michelle gave me confidence my home was going to be handled by people, not a large corporate business. Donna and Michelle gave honest advice, took time to obtain photographs, and identified through their experience who would be the most appropriate people and a sensible asking rent to attract the correct caliber of people.


“Inquiries screened, and viewings made. Within a day, suitable people found, referenced. Within 5 days they were ready to move in. Much quicker than previous experiences. I thought letting a home again would be painful, they have shown it can be painless, hassle-free, all because they deal with the process, start to finish. I feel in safe hands. Thanks Donna and Michelle.”

Michelle and Donna are looking to bring a friendly and familiar face back to real estate, Michelle stating:

“With the market being flooded with corporate agencies and property management hubs, landlords and tenants have lost that relationship.  When you’re placing your investments within the hands of your letting agent you want to know who is dealing with it and trust that person, you do not want to be dealing with numerous people of whom you do not know.

“In our eyes, it is about bringing back a friendly personable service that seems to have been lost as agencies have evolved over the past two decades. We want landlords and tenants alike to have a working relationship with their agent. Allowing them to know the face of the person behind the computer or at the end of the phone. We control the technology instead of letting the technology control us!”

To get in contact with Residential Lettings Specialists, simply follow the link to their website here  

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