Holbrook & Shotley Practice Update

As we start to come out of lockdown, we have reviewed our processes which are subject to change as the government issues more guidance.

We are re-opening the doors but we ask that you only attend the surgery if you have an appointment or you need to collect medication. You should continue to maintain a 2m distance (spaces are clearly marked) at all times outside and inside the surgeries.

All patients entering the surgery will be expected to wear a mask. If you believe you are exempt, please note that we are not able to issue exemption letters for patients and these are not required by law. Please visit the government website for further guidance on this.

Medication Collection
Please only attend to collect medication.

Appointments
Where possible please ring to book an appointment or use the eConsult facility.

Covid-19 Vaccinations
We are working with Suffolk GP Federation to deliver the Covid-19 vaccinations. You will be contacted when Suffolk GP Federation has confirmation of when the vaccine is due to arrive.

Blood Tests
We continue to undertake blood tests. Please ensure you book an appointment and wear a face mask or covering to your appointment.

We recommend patients use eConsult for non-urgent queries including repeat Fit for Work Note/Sick Certificate requests, medication queries, referral to hospital which will send details to our GPs and staff and we can respond via a one-way message. Visit: www.holbrookandshotleysurgery.webgp.com.

Some annual checks can be done partially or fully on eConsult. Go to
www.holbrookandshotleysurgery.webgp.com/reviews and click on your
condition. There are templates for asthma, diabetes, thyroid, COPD, hypertension, contraceptive pill and also for a medication review. Complete the information as fully as possible and we will contact you if necessary once we receive this. You may still be asked to come in but this will reduce the time of your appointment as we can gather information before you attend.

Medication Reviews
If you have a medication review with our pharmacist, you will still need to order your repeat medication as normal.

Higher Risk Patients:
Shielding is in place until 31 March 2021. We still need to keep our staff and patients safe and will continue to see those who are at higher risk at Holbrook and others at Shotley. Higher risk will include those who previously had shielding letters, over-70s and pregnant ladies.

Patients attending appointments
Only the actual patient will be allowed into the waiting room. Children may be accompanied by one parent only. Elderly or infirm patients needing help should only have one person assisting them.

PPE
If you are being seen for an appointment, our clinical staff will wear appropriate PPE. This may include a face mask, gloves, apron and visor depending on your appointment type.

Additional time has been allowed to clean rooms between each patient and change PPE. Some of our non-clinical staff may wear hospital-type scrubs whilst working in the practice.

Coronavirus Symptoms
When you telephone the practice or visit in person, you will be asked if you have a temperature, a new continuous cough and/or loss of/change in taste or smell. If you are symptomatic, we can still offer you a telephone or video appointment to discuss your symptoms.

Repeat Medication
Can be ordered online via eConsult, the NHS App or SystmOnline. If you don’t have online access, you can drop your repeat slip through the letterbox at either site.

Coronavirus Testing
Testing is available for patients with symptoms via the NHS website
www.nhs.uk/ask-for-a-coronavirus-test – or by calling 119.

A lip speaker is available for those who are hard of hearing. Contact Natalie
Farrugia at [email protected] or 07860 373317. Natalie has kindly offered to help but is not employed by the practice. By contacting Natalie directly, you understand the confidentiality issues.

Childhood Immunisations and baby checks:
The midwife and health visitor are contacting patients and giving advice over the phone or organising for patients to come in when necessary. Parents should still bring their children for their immunisations and baby checks.

Postnatal Checks
Our usual six-week postnatal check will now be combined with the eight week immunisations so you only need to attend once and will see both the nurse and doctor. This will be at our Holbrook site.

Cervical Screening: Please phone us to book as normal
For mental health issues due to coronavirus visit:
www.mind.org.uk/information-support/coronavirus

The partners and staff would like to thank our patients for bearing with us through this crisis.

Our staff have dealt with many changes in practice and have worked long and hard to cover hours and provide the best possible service we can.

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