We have put in place many measures to enable patients to continue to receive medical advice and treatment while minimising risk to both patients and staff. These measures have worked well so far and will remain in place until further notice. Although the number of confirmed cases nationally has fallen, if we relax these measures too early then the number of cases may well increase again
Our primary objective at the practice is to minimise the need for patients to come to the practice at all, but if they need to then to minimise the risk. Here is a summary of the measures we have put in place:
- If possible, submit any medical or admin query via our online eConsult service. As we are operating with reduced staff levels, this will help us considerably. Visit our website and follow the link. We aim to respond to all eConsults within two working days.
- If you cannot use eConsult or if your need is urgent, our receptionists will place you on a triage list and one of our doctors or nurse practitioners will call you back.
- After triaging, our clinicians can set up a video consultation, or may decide they need to see you in person.
- If you need to come to the practice, the clinician will ask you to wait in your car with your mobile. The clinician will call you when they are ready to see you.
- You must tell us if you are experiencing any Covid symptoms such as fever, a new cough, or loss of taste and smell.
- Please wear a mask or wrap a scarf around you face when you come to the practice, and sanitise your hands.
- Our nurses and phlebotomists are still seeing patients whose need cannot wait. This includes blood tests requested by a doctor, dressings, cervical screening and child immunisations.
- Our Capel site is open at limited times through the week for patients who need to be seen but cannot get to East Bergholt.
- The front doors at Capel remain closed to practice patients though are open for pharmacy customers, though a maximum of two pharmacy customers are allowed in the building at any one time.
- Practice patients seeing a phlebotomist, nurse or doctor at Capel are asked to wait in their car until they are called on their mobile number and asked to enter through the rear door.
Finally, we are still here to help our patients. Please feel free to contact us if you feel you need to speak to a clinician about any health concerns you may have. Also, please look out for vulnerable patients and if you have concerns regarding their health, please inform us.
Thank you for you continued support and cooperation.
Practice Manager, Pete Keeble